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Inbound Solution for Hotels & Ryokan

Inbound Marketing for
Hotels & Ryokan

Inbound visitors look for somewhere to stay on social media before they open a booking site. Managed multilingual accounts and KOC campaigns grow direct bookings for hotels and ryokan.

  • Instagram
  • TikTok
  • Xiaohongshu (RED)

Numbers

Overseas stays rose 8% in a year. The pre-departure source is social, and what they want next is a ryokan

177.87m stays

Overseas stays grew 8% in a year

Overnight stays by overseas visitors in 2025, up 8.2% year on year. Total overnight stays came to 653.48 million, down 0.8%

Japan Tourism Agency, Overnight Travel Statistics, 2025

27.2%

One night in four is an inbound guest

Overseas overnight stays of 177.87 million as a share of the 653.48 million total

Japan Tourism Agency, Overnight Travel Statistics, 2025

43.3%

Four in ten inbound visitors check social before departure

Share naming social media as a useful source before departure. Video sites come in at 39.6% and personal blogs at 23.9%

Japan Tourism Agency, Consumption Trend Survey for Foreigners Visiting Japan, 2025 annual report

11.1%

Only one in nine looks at the property's own site

The property's own website as a useful source before departure. Booking sites come in at 10.5% and review sites at 11.0%

Japan Tourism Agency, Consumption Trend Survey for Foreigners Visiting Japan, 2025 annual report

33.5%

What they want to stay in next: a ryokan

What inbound visitors want to do next time: stay in a ryokan. Only 23.9% actually did on this trip, so the demand is ahead of the supply

Japan Tourism Agency, Consumption Trend Survey for Foreigners Visiting Japan, 2025 annual report

93.8%

Over nine in ten who stayed are satisfied

Share of inbound visitors who stayed in a ryokan and said they were satisfied. For onsen bathing it is 94.6%

Japan Tourism Agency, Consumption Trend Survey for Foreigners Visiting Japan, 2025 annual report

Issues

Three things that actually get stuck on inbound marketing for hotels and ryokan

Illustration of a small inn buried in a long list of accommodation booking sites

01

You aren't found on overseas OTAs

A booking site is where people compare properties they already know about. You never enter the shortlist, and only the commission accumulates.

The fixWe split the platforms — RED for Chinese speakers, Instagram and TikTok for English speakers — and get you onto the shortlist.

Illustration of a booking calendar full of blank dates and a deserted hotel front desk

02

Weekdays and quiet seasons stay empty

The peak sells out and weekdays and quiet seasons stay empty. With nothing published for overseas audiences, price is the only lever left.

The fixWe choose the markets that will come on weekdays and in quiet seasons first, and publish towards them.

Illustration of a traveller watching travel video on a phone, with a dotted line to a distant booking button that breaks off

03

Video and bookings don't connect

With no measurement and no multilingual booking page, all that is left is views. Whether to continue becomes a matter of instinct.

The fixMeasurement tags and a multilingual booking page first, then only the videos that got a response go into advertising.

Process

From choosing the target country to running the multilingual accounts: how it actually runs at a hotel or ryokan

Workflow

From agreeing the objective through multilingual operations and repurposing into ads, alongside you the whole way

Illustration of aligning on objectives: defining the outcome and the target countries

Phase01

Aligning on objectives
  • The direct-to-OTA ratio
  • The dates and rooms you want filled
  • Priority between target countries

It starts with which rooms, when, and filled by travellers from which country.

We ask about your current booking channel mix, when occupancy drops and the room rate you are aiming at. What the inbound work is going after gets decided here.

Illustration of audience research into social media use by country and generation

Phase02

Audience research
  • How people look for accommodation, by country
  • What comparable properties nearby are doing

We identify who, from which country, is looking for somewhere to stay, and where.

43.3% of inbound visitors name social media as a source before departure (Japan Tourism Agency, 2025). But Chinese speakers use RED and English speakers Instagram and TikTok, so we narrow the market first.

Illustration of selecting platforms to match the target countries

Phase03

Choosing platforms and building the booking path
  • A role for each platform
  • The multilingual booking page
  • Tracking tags

Before any posting, we start with the side that takes the booking.

We set the platform mix and each one's role against the target countries. In parallel, measurement tags go on your site and booking engine, and the multilingual rate plan pages get prepared.

Illustration of producing multilingual content through translation and voiceover

Phase04

Filming at the property and producing multilingual content
  • Batch shoots once or twice a month
  • Native translation and voiceover
  • Rebuilt per market

Filmed without stopping the operation, then rebuilt per market.

One operator traces the guest route and films twelve videos' worth in two hours. Native translation, voiceover and subtitles go on afterwards, along with rewriting the titles and hashtags.

Illustration of scaling official accounts and KOC campaigns into paid media

Phase05

Going live, scaling, and monthly reporting
  • Official account management
  • KOC and KOL partnerships
  • Repurposing winners into ads

Videos that got a response get widened through advertising and PR.

Multilingual account management and local KOC/KOL campaigns run in parallel, and the videos that responded go into advertising. What we show monthly isn't views; it's the numbers along the booking path.

FAQ

Questions we are often asked by hotels and ryokan

Can you film in the busy season? Will it take the front desk or housekeeping away from their work?

It won't. One operator traces the guest route, and two hours gives twelve videos' worth. Batch shoots once or twice a month, outside check-in and breakfast hours.

Won't this damage our relationship with the OTAs?

This isn't a proposal to drop them. Keep them as a channel, add ways for inbound visitors to find you themselves on social, and layer commission-free direct bookings on top.

Can we run multilingual accounts without staff who speak English or Chinese?

It runs in Japanese alone. Translation, voiceover, subtitles and comment handling sit with our native-speaker team, so the property can keep filming and sharing material in Japanese.

Do we need to run RED (Xiaohongshu) as well?

It depends on the country. Going after visitors from China, Taiwan and Hong Kong, it is unavoidable. If English-speaking markets and Southeast Asia are the core, Instagram and TikTok come first. We never launch everything at once.

Even if views grow, won't bookings stay flat?

Which is exactly why views aren't the KPI. Measurement tags and the multilingual booking page go in first, and it is judged on arrivals at the booking page and direct bookings. Monthly reporting leads with the booking path numbers.

Can we try one property, over a short period, first?

One property over a short period is fine. Running a pilot before rolling out, then taking the numbers to head office, is something we often suggest. If the property already has a Japanese account, recutting existing material is the way in.

Services

Every social marketing service can be taken
on its own or in combination

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Inbound marketing for
hotels and ryokan.
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