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Inbound Solution for Restaurants

Inbound Marketing for
Restaurants

Which restaurants an inbound visitor eats at is largely settled before they land in Japan. Managed multilingual accounts and KOC campaigns put you into the pre-trip decision about where to eat.

  • Instagram
  • TikTok
  • Xiaohongshu (RED)

Numbers

Almost every inbound visitor eats Japanese food. During the trip it's restaurants they look for, and multilingual is still untouched

98.2%

Almost every inbound visitor eats Japanese food

The most common thing done during this trip to Japan: eating Japanese food. 95.2% said they were satisfied

Japan Tourism Agency, Consumption Trend Survey for Foreigners Visiting Japan, 2025 annual report

70.7%

Next time too, they'll eat Japanese food

The top thing inbound visitors want to do next time in Japan: eat Japanese food. Shopping comes in at 54.2%

Japan Tourism Agency, Consumption Trend Survey for Foreigners Visiting Japan, 2025 annual report

21.9%

Inbound visitors spend two tenths of their money on food

Food and drink as a share of inbound travel spending. Behind accommodation at 36.6% and shopping at 27.0%

Japan Tourism Agency, Consumption Trend Survey for Foreigners Visiting Japan, 2025 annual report

56.0%

What they look for during the trip: Restaurants

The second most useful information during a stay in Japan: restaurants. Behind transport at 65.9%

Japan Tourism Agency, Consumption Trend Survey for Foreigners Visiting Japan, 2025 annual report

43.3%

Before departure, they check social media

Share naming social media as a useful source before departure. Video sites come in at 39.6% and personal blogs at 23.9%

Japan Tourism Agency, Consumption Trend Survey for Foreigners Visiting Japan, 2025 annual report

15.0%

Restaurants naming multilingual content as a problem: one in seven

Share of hygiene-regulated businesses, including restaurants, citing multilingual websites and social media as a challenge

Japan Finance Corporation, Inbound Readiness Among Hygiene-Regulated Businesses, 2025

Issues

Three things that actually get stuck on inbound marketing for restaurants

Illustration of hands reviewing numbers in front of a laptop chart and handwritten notes

01

Nobody knows what worked

You meant it for an overseas audience and most of the reach stayed domestic. Whether to continue becomes a matter of instinct.

The fixWe get visits countable first, then deliver only the videos that got a response into the target countries.

Illustration of web page content poured straight into a phone screen

02

Translating and posting isn't enough

Hashtags of the restaurant name or the district are barely searched overseas. A straight translation never reaches the country you meant it for.

The fixWe narrow the countries and put native subtitles and voiceover on first-person video that doesn't depend on words.

Illustration of a customer comparing a screen of star ratings and reviews

03

They come, then stall inside the restaurant

Trip over payment or the menu and what remains is a foreign-language review. That review is the first thing the next traveller reads.

The fixWe put a multilingual menu, payment guidance and the Google Maps listing in order first.

Process

From choosing the target country to running the multilingual accounts: how it actually runs at a restaurant

Workflow

From agreeing the objective through multilingual operations and repurposing into ads, all with the same team

Illustration of aligning on objectives: defining the outcome and the target countries

Phase01

Aligning on objectives
  • The hours and seats you want filled
  • Your current share of overseas diners
  • Priority between target countries

It starts with which seats, in which hours, filled by guests from which country.

The share and nationality mix of your overseas diners, your average spend, how weekdays and weekends fill. We ask about that, then decide what the inbound work goes after.

Illustration of audience research into social media use by country and generation

Phase02

Audience research
  • How restaurants get found, country by country
  • What comparable restaurants nearby are doing

We identify who, from which country, is looking for somewhere to eat, and where.

43.3% of inbound visitors name social media as a pre-trip source (Japan Tourism Agency, 2025). Even so, Chinese speakers use RED and English speakers Instagram: where they look still differs.

Illustration of selecting platforms to match the target countries

Phase03

Choosing platforms and building the path to a visit
  • A role for each platform
  • Multilingual map listing
  • Checking the menu and payment

Before any posting, we put the receiving side in order.

We set each platform's role against the target countries. At the same time we look at the multilingual Google Maps listing, the menu translation, and how payment and bookings are taken.

Illustration of producing multilingual content through translation and voiceover

Phase04

Filming at the restaurant and producing multilingual content
  • Prep and quiet hours
  • Native translation and subtitles
  • Rebuilt per market

Filmed without stopping service, then rebuilt per market.

Filming happens during prep and the quiet hours, in batch shoots once or twice a month. Native translation, subtitles and voiceover go on, and the hashtags get rebuilt too.

Illustration of scaling official accounts and KOC campaigns into paid media

Phase05

Going live, scaling, and monthly reporting
  • Running multilingual accounts
  • KOC and KOL partnerships
  • Repurposing winners into ads

Videos that worked get widened through advertising and PR.

Multilingual account management and local KOC/KOL campaigns run in parallel. Monthly reporting leads with directions requests and booking numbers.

FAQ

Questions we are often asked by restaurants

How is the fee decided?

What decides it is the number of languages and platforms, the volume of posts and how often we film, whether anyone appears on camera, and whether advertising or KOC campaigns are added. We quote after hearing where you stand.

We have no staff who speak English or Chinese. Can we still run this?

You can. Translation, subtitles, voiceover and replying to comments sit with our native-speaker team, so the restaurant only needs to film and share material in Japanese.

Do we need to run RED (Xiaohongshu) as well?

It depends on the country. Going after diners from mainland China, it is unavoidable. If English-speaking markets or Southeast Asia are the core, Instagram and TikTok come first.

We don't take bookings (we're queue and walk-in led). Is there still a point?

There is, without bookings. Put the Google Business Profile in order in several languages and put directions from the nearest station into the video, and it leads straight to a visit.

What do we do about a bad review in a foreign language?

We prepare reply templates in advance and assign someone per language. From everything we have run, rushing a takedown request in Chinese-speaking markets can spread it further, so we look at the situation before moving.

Services

Every social marketing service can be taken
on its own or in combination

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Inbound marketing for
restaurants.
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