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System Integration for Shopping Malls & Commercial Facilities

Shopping Malls & Commercial Facilities
System Integration

The videos are being watched, yet whether anyone actually came to the mall stays unknown. We connect the mall app, LINE, coupons, event sign-ups and ad measurement, and put the layer that catches your visitors in order.

  • Official LINE account
  • Mall app
  • Event sign-ups and reservations
  • Meta ads and measurement tags
  • The mall's official site

Numbers

Three in four young people visit every month. For a limited event they'll travel further, and 40% post about it on social

74.1%

Three in four young people come every month

Share of 18-24-year-olds in Tokyo and the three neighbouring prefectures who visit a commercial facility at least once a month (n=497)

COUNTERWORKS and the Waseda University Shopping Mall Study Group, Survey on Gen Z Use of Commercial Facilities, October 2025

~70%

For a limited event, they'll travel further

Share of 18-24-year-olds who said they would go to a commercial facility further away than usual if there were a limited event or pop-up

COUNTERWORKS and the Waseda University Shopping Mall Study Group, Survey on Gen Z Use of Commercial Facilities, October 2025

41.0%

Four in ten visitors post on social

Share of 18-24-year-olds who have posted on social media after visiting a commercial facility

COUNTERWORKS and the Waseda University Shopping Mall Study Group, Survey on Gen Z Use of Commercial Facilities, October 2025

Why EC & System Integration

4 benefits of system integration for shopping malls and commercial facilities

  • Illustration of an official account screen packed edge to edge with sale tags, and a shopping mall building fading in the background

    Merit 01

    Straight to events

    Sign up for the event you just saw

    If the link goes only to the mall's home page, people never reach the event details and their interest ends there. With a landing page for each event, they can go straight on to sign up or add you on LINE.

  • Illustration of three screens representing bookings, messaging and e-commerce, connected by cables

    Merit 02

    No more double entry

    Link event sign-ups with member lists

    Event sign-ups on a form, members on the app, messages on LINE. Connect the separate lists, and you send fewer duplicate messages and staff spend less time matching them by hand.

  • Illustration of a dotted line from a video on a phone to a crowd in an event plaza, broken partway, with the visitor tally left blank

    Merit 03

    Measured in footfall

    Measure ads by footfall

    Without tracking on event pages, and with sign-ups on outside forms, ads stop at impressions and clicks. Send back sign-ups and coupon use, and you can see which ads brought people in.

  • Illustration of an arrow running from a chat bubble to a calendar, representing a return visit

    Merit 04

    Return visits

    LINE and the app bring people back

    Even with more friends and members, you can't tell what works if coupon use is left to the store counter. Once use is recorded, it also becomes a way to tell visitors about the next event.

Why TripClear

Four reasons shopping malls and commercial facilities choose TripClear for system integration

  • Illustration of a central hub linked to icons such as a cart, calendar, bed, speech bubble and chart

    Reason 01

    Keep your tools

    Works with 20+ tools

    First we check how event sign-ups come in and who runs the app and LINE. Keeping your current setup, we add a landing page for each event and a way to add you on LINE.

  • Illustration of a phone chat with a coupon and notification, circled by an arrow carrying a shopping bag, calendar, shop entrance and heart

    Reason 02

    Repeats included

    Built for nurturing, not just connection

    The rich menu leads straight to event sign-up and coupons. Event notices, day-before reminders and post-visit suggestions go out automatically, all the way to bringing people back again.

  • Illustration of a creator's vertical video branching into an ad target and megaphone and an official account feed, overlaid with a rising growth curve

    Reason 03

    Joined-up channels

    Stronger together with our marketing services

    We place the pixel and the Conversions API on the sign-up confirmation page and match it with coupon use to count visits. We draw the line on what can be tracked first, and look at the same numbers as your social media and ads.

    Services to combine with

  • Illustration of two people with a wrench and a notebook adjusting things while watching dashboard charts

    Reason 04

    Through operation

    We don't stop at setup

    Coupon use is summarized in a monthly report, and event pages and LINE messages keep running after launch. Admin access and manuals are handed over as a set.

Process

From the audit through building the integrations to operation and handover: how it runs

Workflow

Account details for the app and LINE you use, and who does what between the mall and its tenants. That is all you need to prepare

Illustration of two people reviewing the current setup at a table where a booking ledger, laptop, phone and sticky notes are tangled together by lines

Phase01

Discovery and current-state review

We identify what comes in where, and who handles it.

Illustration of someone drawing a flow diagram on a whiteboard, joining the path from video to visit with a single line

Phase02

Path and system design

From watching the video to visiting the mall, one line.

Illustration of a laptop, gears and connectors representing admin configuration and tag installation

Phase03

Build and configure

The configuration work is done by us, in the admin screens.

Illustration of someone explaining to staff with a tablet next to a checklist board, for the testing and training phase

Phase04

Testing, migration and training

We sign up for real and check the notifications, records and measurement.

Illustration of someone planning the next improvement while looking at a dashboard with a rising graph, notifications, chat and a cycle arrow

Phase05

Optimization

After launch, too, we feed the paths that led to visits back to the production side.

What we connect at a mall, and what we watch on each

Official LINE account Event notices, in-mall coupons, post-visit follow-up

What we watchLINE followers, coupon redemptions

Mall app Bringing events to members and carrying them through to a visit

What we watchMembers, coupon redemptions via the app

Event sign-up and reservation forms Taking around the clock what used to come in by phone and at the counter

What we watchSign-ups, turn-up rate on the day

Meta ads and measurement tags Making ad results visible in sign-ups and coupon redemptions

What we watchCost per sign-up, tracking coverage

Mall website and event pages Carrying people who came from video through to sign-up and visit

What we watchEvent page visits, sign-up rate

For tools not listed, we check the specification and tell you whether they can be connected.

FAQ

Questions we are often asked by shopping mall operators

Can we keep the mall app and points system we use now?

There is no need to change systems. We build around the app, points system and official LINE account you use now. Existing member data stays as it is. We don't recommend switching unless it clearly saves work.

The mall and the tenants each have their own LINE accounts. Can they be combined?

The first thing we settle is who holds the access and the responsibility. The options are consolidating into the mall's account, or keeping the tenant accounts and aligning only the paths from the mall. We map out how the work splits between the mall and its tenants before deciding.

How do you record at the counter whether a coupon was used?

We choose a method that doesn't touch the tenants' tills. If customers show the LINE or app screen and it is marked as used, all staff do is check the screen. The redemption record stays with the mall.

We're concerned about handling personal data and payments.

We don't set things up so that we hold payments or personal data. We use the mechanisms the app and form providers already supply, and our part is configuration and integration. The access we hold is limited to what is needed.

Can we ask for just the configuration, or just one area?

Just one part is fine. Only the LINE and coupon integration, only the Meta pixel set-up, only the event sign-up form. One-off requests like that are welcome.

How is the fee decided?

Initial set-up and build are quoted as a package based on the work, and managed operation monthly. That is the basic shape of a quote. We agree the scope of the integration at the first meeting and send it with a breakdown of the quote.

Services

Every social marketing service can be taken
on its own or in combination

Social Media Management

End-to-end support from account strategy through filming, editing, posting and analytics

Supported platforms
Instagram TikTok YouTube
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POV Studio

First-person short-form video. No cast, fast turnaround, low cost — and the experience comes through

Supported platforms
TikTok Instagram YouTube
View service →

Influencer PR

Cast the right creators for your goal from a network of over 20 million combined followers

Supported platforms
Instagram TikTok YouTube
View service →

Social Ads Management

Small tests identify the winners first, so budget goes only where it drives traffic and revenue

Supported platforms
YouTube TikTok Meta
View service →

Inbound Tourism Marketing

Multilingual social marketing that maximizes the inbound visitors you attract

Supported platforms
Instagram TikTok Xiaohongshu (RED)
View service →

Full-Funnel Marketing

Awareness, conversion tracking and nurturing in one pipeline, powered by our playbooks and AI

Supported platforms
Google (SEO) Meta Instagram TikTok LINE
View service →

Performance-based Recruitment Marketing

Recruitment marketing that reaches the 94% job boards never touch, through short-form video ads made for you

Supported platforms
TikTok Instagram YouTube Meta LINE
View service →

Japan Market Entry Marketing

End-to-end Japan market entry for overseas brands: localization strategy, official social accounts, POV video, PR and on-site activation

Supported platforms
TikTok Instagram YouTube Meta
View service →

EC Operations & System Integration

Shopify and BASE store operations, plus channel manager, LINE and Meta ads integration with your booking system, so your marketing has somewhere to land

Supported platforms
LINE Meta Instagram TikTok
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System integration for
shopping malls and commercial facilities.
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