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EC Operations & System Integration for Auto Repair Shops & Car Workshops

EC operations and
system integration
for auto repair shops and car workshops

Your videos get watched, yet stock questions and bookings only come in by phone. We connect your used-car stock pages, service bookings, LINE and online parts store into one path that ends in an enquiry.

  • Shopify / BASE (parts store)
  • Used-car stock pages
  • Service booking form
  • Official LINE account
  • Meta ads and tracking

Numbers

Parts and accessories are a 3.1-trillion-yen market, only about 4% of car-related goods are bought online, and garages can sell cars too

4.16%

Online share of car-related sales: still only 4.16%

The B2C e-commerce market for cars, motorcycles and parts is 333.6 billion yen. The online share has only just risen from 3.64% the year before, so the habit of buying online is still forming

Ministry of Economy, Trade and Industry, FY2024 Survey of Electronic Commerce, August 2025

3.1tn yen

The parts and accessories market has grown to 3.1 trillion yen

The car parts and accessories market was 3.1032 trillion yen in FY2023, up 2.4% year on year. FY2024 is forecast at 3.263 trillion yen

Yano Research Institute, Survey of the Automotive Aftermarket (2024), June 2025

14.1%

One in seven used cars is bought at a repair garage

Share of people who bought a used car in the past year and bought it from a car repair garage. Trust earned in servicing carries straight over into car sales

Recruit Automotive Research Institute, Car Purchase Survey 2024, June 2025

18.5%

The top reason for not buying: not knowing how to search

The main reason people who considered a used car did not buy within a year. "I don't know how to look for a car" came first (follow-up survey n=10,967)

Recruit Automotive Research Institute, Car Purchase Survey 2024, June 2025

1.25m

Foreign residents with a licence now number 1.25 million

1,254,522 foreign nationals held a Japanese driving licence in 2024, up 27.3% from 2020. They are customers for repairs and car sales

Cabinet Office, White Paper on Traffic Safety 2025 (National Police Agency statistics)

Why EC & System Integration

4 benefits of EC operations and system integration for auto repair shops and car workshops

  • Illustration of a vertical video on a smartphone with a product tag and a cart button, a fingertip tapping it

    Merit 01

    Buy on the spot

    Buy the parts from the video right there

    Someone watches a fitting video and wants the part, but if the caption says "ask in store", a late-night viewer can't buy it. With a product page on Shopify or BASE, they can order on the spot.

  • Illustration of three screens representing bookings, messaging and e-commerce, connected by cables

    Merit 02

    No more double entry

    Stop entering stock twice, in the ledger and on the web

    Your used-car stock list, the stock page on your site, the parts store. Connect what you used to update separately, and you will rarely find a sold car still listed.

  • Illustration of a dotted line from a DM bubble breaking off before it reaches a work order and a sales chart

    Merit 03

    Measured in bookings and orders

    Measure ads by bookings and orders

    Without tracking on completed bookings and orders, ads can only be judged on views and clicks. Send completions back to the ad platform and you see how many bookings and orders each video brought in.

  • Illustration of cars driving past a roadside garage while the phone screen in hand stays blank

    Merit 04

    A booking desk

    LINE becomes your inspection reminder and booking desk

    More friends on LINE won't bring bookings if all you send is promotions. Remind customers before their inspection expires and let them pick a date right there, and the next service comes back to your shop.

Why TripClear

Four reasons auto repair shops and car workshops choose TripClear for EC operations and system integration

  • Illustration of a central hub linked to icons such as a cart, calendar, bed, speech bubble and chart

    Reason 01

    Keep your tools

    Works with 20+ tools

    We build around Shopify or BASE and the stock management and booking form you already use. Your used-car stock pages stay as they are, and people can reach them from LINE.

  • Illustration of a phone chat with a coupon and notification, circled by an arrow carrying a shopping bag, calendar, shop entrance and heart

    Reason 02

    Repeats included

    Built for nurturing, not just connection

    The rich menu goes straight to service booking and the parts store, and booking confirmations, day-before reminders and inspection-due notices go out automatically. We build the flow through to the next visit.

  • Illustration of a creator's vertical video branching into an ad target and megaphone and an official account feed, overlaid with a rising growth curve

    Reason 03

    Joined-up channels

    Stronger together with our marketing services

    When paired with ads, we put the pixel and Conversions API on the booking and order completion pages and count bookings and orders. We tell you how far tracking can reach before we start.

    Services to combine with

  • Illustration of two people with a wrench and a notebook adjusting things while watching dashboard charts

    Reason 04

    Through operation

    We don't stop at setup

    After launch we keep updating the stock pages and sending LINE messages, and report bookings and orders every month. Admin access and manuals for your front desk and workshop staff are handed over together.

Process

From taking stock through building the integrations, to operation and handover: how it runs

Workflow

Before we start, we need two things: account details for your stock list and online store, and how a job moves from enquiry to the workshop

Illustration of two people reviewing the current setup at a table where a booking ledger, laptop, phone and sticky notes are tangled together by lines

Phase01

Review how stock and bookings come in

We list the enquiries you take by phone or at the counter, and the copying you do by hand.

Illustration of someone drawing a flow diagram on a whiteboard, connecting phone, calendar, chat and cart icons with a single line

Phase02

Design the path and how it connects

From watching a video to a booking or an order, one unbroken line.

Illustration of a laptop showing admin toggles, a calendar and product cards being configured, with gears and connectors around it

Phase03

Build the stock pages, store and LINE

We set up the stock pages, list the store products and configure LINE.

Illustration of someone explaining to staff with a tablet next to a checklist board, for the testing and training phase

Phase04

Testing, and a walkthrough for your front desk

We go live once your front desk and workshop staff can use it without trouble.

Illustration of someone planning the next improvement while looking at a dashboard with a rising graph, notifications, chat and a cycle arrow

Phase05

Operation, improvement and handover

After launch we keep stock and messages up to date, then hand everything over with admin access.

What we connect at a garage, and what we watch on each

Shopify / BASE (parts store) Where parts seen in a video can be bought on the spot

What we watchOrders, sales from videos

Used-car stock pages Details and an enquiry button for the car they saw

What we watchStock page views, enquiries

Service booking form Inspection and service bookings, open 24 hours instead of phone only

What we watchOnline bookings, share made at night

Official LINE account Inspection reminders, service booking, and next-visit notices

What we watchFriends, bookings from messages

Meta ads and tracking Ad results seen as bookings and orders

What we watchCost per acquisition, measurement coverage

For the workshop or stock management software you already use, we check the specs and tell you whether it can be connected.

FAQ

Questions we often hear from auto repair shops and car workshops

Won't this mean managing the stock we list on used-car portals twice?

We set it up so that doesn't happen. First we check whether your stock management can feed your own stock pages, and if it can't, we bring updates into one place. You can keep listing on portals as you do now.

Can we start selling parts online on a small scale?

Yes. Start by putting a few of your most-asked-about parts or used parts on BASE or Shopify. Listing only the items shown in your videos is enough. We add more as we see what sells.

Can you help us sell used cars or used parts overseas?

We can set up English product pages, a store that ships overseas, and a way to take enquiries from abroad. Export paperwork, customs and shipping vehicles are outside our scope, so you would work with a specialist for those.

Can you film without stopping work in the shop?

Work doesn't stop. If filming is added, for POV a mechanic wears a small camera and we film the usual work as it happens. If it's integration only, there's nothing to do in the workshop and meetings are online.

Can we ask for just the configuration, or just one area?

A part is fine. Just connecting LINE and the booking form, just setting up the Meta pixel, just listing your parts. One-off requests like these are welcome.

How is the fee decided?

Initial set-up and build are quoted as a package based on the work, and managed operation monthly. That is the basic shape of a quote. We agree the scope of the integration at the first meeting and send it with a breakdown of the quote.

Which company runs this service?

TripClear Inc. (Shinsen-cho, Shibuya, Tokyo). Our core business is social media management and vertical short-form video production, and we support auto repair shops and car workshops. For company details, see TEAM.

Do you have case studies or a track record with auto repair shops and car workshops?

Our case studies with auto repair shops and car workshops are introduced on the social media management page. Our track record across industries is collected in Works.

Can you also build and run our e-commerce site?

Yes. We build and run e-commerce sites on Shopify or BASE, sort out the flow of stock and orders, and connect site controllers, booking systems and LINE official accounts, designing all of it as the landing point for traffic from social media. We start from the assumption that the systems you already use stay in place.

Services

Every social marketing service can be taken
on its own or in combination

Social Media Management

End-to-end support from account strategy through filming, editing, posting and analytics

Supported platforms
Instagram TikTok YouTube
View service →

POV Studio

First-person short-form video. No cast, fast turnaround, low cost — and the experience comes through

Supported platforms
TikTok Instagram YouTube
View service →

Influencer PR

Cast the right creators for your goal from a network of over 20 million combined followers

Supported platforms
Instagram TikTok YouTube
View service →

Social Ads Management

Small tests identify the winners first, so budget goes only where it drives traffic and revenue

Supported platforms
YouTube TikTok Meta
View service →

Inbound Tourism Marketing

Multilingual social marketing that maximizes the inbound visitors you attract

Supported platforms
Instagram TikTok Xiaohongshu (RED)
View service →

Full-Funnel Marketing

Awareness, conversion tracking and nurturing in one pipeline, powered by our playbooks and AI

Supported platforms
Google (SEO) Meta Instagram TikTok LINE
View service →

Performance-based Recruitment Marketing

Recruitment marketing that reaches the 94% job boards never touch, through short-form video ads made for you

Supported platforms
TikTok Instagram YouTube Meta LINE
View service →

Japan Market Entry Marketing

End-to-end Japan market entry for overseas brands: localization strategy, official social accounts, POV video, PR and on-site activation

Supported platforms
TikTok Instagram YouTube Meta
View service →

EC Operations & System Integration

Shopify and BASE store operations, plus channel manager, LINE and Meta ads integration with your booking system, so your marketing has somewhere to land

Supported platforms
LINE Meta Instagram TikTok
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EC operations and system integration for
auto repair shops and car workshops.
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